Ever send a package with the wrong contents or to the wrong address and wished you could get it back? Now you can. An insanely useful new web-based shipping solution from UPS called Delivery Intercept lets you recall or redirect packages before they're delivered. A UPS driver can even receive your recall on a handheld computer right up to the moment before it is handed over.
It's like a shipping insurance policy that gives your business a "do-over" in case of a problem. For example: You accidentally fill a $50 order with $500 items, forget to put the most important document in a proposal, find that the address has changed, the recipient is out of town or discover fraud after a shipment has left the dock. No problem. Logon 24/7 and request an intercept. You'll have these options:
1) Return the package to the shipper (you)
2) Redirect the package to a new address
3) Hold the package for delivery on a future date
4) Hold the package for pickup by the recipient
Intercept comes at a price; it will cost you $10 each time, but you will only be charged if the recall is successful, and you can track every step of your intercept status online.
Action Steps
The best contacts and resources to help you get it done
Familiarize yourself with intercept procedures
If you need to save the day with a clutch interception, timing will be important. You'll want to know where to find and how to use the new UPS Intercept service ahead of time.
I recommend: Start at the UPS
Delivery Intercept website. There you'll find a link to the
Intercept Request Page where you can submit a request. The service is available for small package deliveries within the U.S. and Puerto Rico (excluding UPS
SonicAir, which is Brown's fastest shipping service). Here are the steps: Log in to My UPS. Select the Tracking tab at the top of the page. Enter your tracking number in the input field, or select a previously saved tracking number. Select Track. On the Track Shipments page, select the Request UPS Delivery Intercept link. On the Packages Eligible for Intercept page, select the radio button next to the type of intercept you want to request for your package. Select Next. Regardless of your intercept type selection, UPS requires additional information to complete the request. Complete the required fields. Select Submit. A confirmation page is displayed.
Answer your most pressing questions
Is the intercept guaranteed? (No, but you aren't changed if it isn't.) Can you intercept more than one package at a time? (Yes.) Can you cancel or change a request? (Yes, just go online.)
I recommend: Get answers to all of your UPS Intercept service questions at the
FAQ page. If you use the UPS Quantum View notification service, you can request an intercept through Signature Tracking.
It's available several ways, including UPS Internet Shipping
Internet shipping is one of the fastest ways to request an intercept
I recommend: Start the process at
ups.com. Under the
Shipping tab, click on Shipping History under Create a Shipment. That's where you can request an intercept by selecting the eligible shipment's checkbox.
Tips & Tactics
Helpful advice for making the most of this Guide
- Keep in mind that the interception will usually be made on the day of the scheduled delivery, not before, so you might have to wait a bit for it to happen depending on when you make your request.
- Before requesting an intercept, make sure you know what TYPE you want. Your choices include 1) return to sender; 2) deliver to another address; 3) reschedule delivery; 4) will call.
- In order to use UPS Delivery Intercept in CampusShip, the user must first be granted the privilege by the company administrator.
- To request Delivery Intercept through UPS Tracking, you must register for My UPS and activate a UPS Signature Tracking PIN. Beware, this process can take 7-10 business before you receive your PIN letter in the mail.
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