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Shara Karasic, Work.com Community Manager

Guide to Twitter for Business

Get insider updates from today's movers & shakers, & tell them what you're doing


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I'm in pajamas in my living room, but I just found out that neuroanatomist Jill Bolte Taylor's talk moments ago at the TED conference was fantastic, magical and transcendent (thanks pkedrosky). Holding up a real brain on stage in her gloved hands, spinal cord dangling (thanks pierre), she is describing how she had a stroke and then studied it first hand as it happened and as she recovers from it.

Breaking news often hits Twitter first. Use Twitter to be there as the most exciting conferences and events are happening (especially if you're in the new media industry); hear insider commentary (sometimes less than discreet if tweeted from a drunken afterparty) from the most brilliant venture capitalists, CEO's, technology leaders, SEO's, and social media consultants; participate in amazing conversations about anything from enterprise software solutions to the most interesting new web sites; or get the latest headlines from business media and companies such as:
What is Twitter and how does it work? It's simple. It's a microblogging service founded by Evan Williams and Jack Dorsey. Basically you answer the question"What are you doing?" in 140 characters or less (so posts can be sent as cell phone text messages). Twitter is a gold mine of information - you can "follow" and be followed by anyone from your customers to colleagues to people you most admire.


Action Steps
The best contacts and resources to help you get it done

Get started on Twitter


Go to Twitter and sign up for a free account. Then create your profile and upload an image. Add a one line bio - these are often whimsical. You can choose to set up phone or IM notifications in addition to web - this means you may send and receive Twitter messages through your cellphone or instant messenger client. You may choose to approve people who can read your updates (protect your updates), or you may want the whole world to follow you.

I recommend: Carefully consider what username and image you would like to use. You've already figured out your purpose for using Twitter, right? So, act accordingly. If you are sending company updates, use the company name as your username and the logo as the image. If you are Twittering as an individual, you probably want to use your real image (or a good caricature of yourself) and a username close to your real one...well maybe not. You may or may not want people to easily find you. Maybe you are famous and only want to Twitter with a select group of friends; in that case, you may want to make sure people searching on your real name won't find you.

Design your Twitter presence


Twitter success is often based on subtle and cool details, like what your one line bio says, your username, and your Twitter page design. Remember, you want to transmit something of your real presence and emotional nuance across the ether.

I recommend: Here are some Twitter background guidelines. Make sure if you tile the background it doesn't look like bad web page design circa 1995, unless you want it to! It may be a good idea to first check out some sample backgrounds at http://twitter.com/chrispirillo or http://twitter.com/guykawasaki for ideas.

Give some thought to what you'll Twitter...or not


If you are a media company, blog, or business selling a consumer product, you may want to Tweet a series of constant headlines or updates. It pays to give some thought beforehand to the structure and frequency of your Tweets to both make your life easier and because a key to addicting devoted followers is content whose form or topic they can rely on. As in any social media participation, make sure you add value and are not just tooting your own horn. Well...too much tooting is just boring and boorish!

On the other hand, you may be using Twitter purely to keep in touch with friends or associates, or to communicate in a freer way than usual. In that case, enjoy your freedom, divulge your most profound thoughts and deepest insecurities, tell us what you ate for lunch or where you just had a cup of joe, or even how your wife's labor is going.

I recommend: See examples of media twitters at http://twitter.com/nytimes, blog twitters at http://twitter.com/mashable or business twitters at http://twitter.com/DellOutlet. Fire departments are even using Twitter for updates.

But...Twitter is stupid! Solution: Follow smart people


Many people sign up for Twitter, all excited, and then...nothing happens. They don't get it or think it's stupid. Why? Because they have not yet found interesting people or businesses to follow. You need to find people to follow and convince others to follow you to make it all interesting, addicting, and useful!

I recommend: Try searching for people in the Twitter "find folks" search box. But remember, lots of interesting people don't use their real name or full name on Twitter. You need to find just one interesting person to start with, click on their Twitter page, and then click the "Follow" button. You will start seeing their updates when you visit Twitter. If you enjoy following that person, see who they are following, and you can add some of those people too. Often when you follow someone, they will follow you back.

You can also find lists of Twitterers to follow such as business Twitterers, SEO Twitterers, IT analyst Twitterers, Twitterers interested in social media marketing and Twitterers who are at TED. You may also randomly find interesting people to follow through browsing the Public Timeline to see recent Twitter updates, or find influential Twitterers at Twitterholic.

Search Twitter


Searching Twitter can be a fascinating way to see what keeps popping up in the latest conversations, from Jill Bolte Taylor's brain to Blue Bottle coffee. Reporters these days are searching Twitter as a starting point, and many people are ignoring their feed readers in favor of getting the most important links of the day at Twitter.

I recommend: Advanced Twitterers keep track of tweets at Twitter search engine Scoopler or Summize (you can subscribe to results as an RSS feed), browse tagged tweets at Twemes (see earthquakes or tequila for example), Tweetscan (try small business). Or view random tweets around the world from London to Tokyo at Twittervision.

Use desktop applications to streamline your Twitter use


If you use Twitter's web interface, it can be hard to easily see who is replying to you and who is sending you direct messages. Desktop applications built for Twitter allow you to read replies and direct messages inline as well as offer a more custom browsing experience.

I recommend: Try Twitterific for Mac users, which supports multiple Twitter accounts. PC versions include Twitteroo, Snitter, or Twhirl.

Sync your Twitter & Facebook updates


No more writing of multiple updates...use the Twitter application so your Twitter updates become your Facebook updates as well.

I recommend: If you have a Facebook account, grab the Twitter application to sync your two accounts.

Totally addicted?


First of all, it's nice that you're developing an intimacy with strangers, but *do* remember that you live in a real neighborhood. Consider getting up from your keyboard from time to time or putting down your cellphone and chitchatting with your in-the-flesh neighbor over the backyard fence, or even go get Blue Bottle coffee with that neighbor instead of tweeting about it. Yes, attention to real people in actual physical proximity can be a good thing.

I recommend: If you have become a Twitter addict, there's always the official Twitter blog, articles about how laid-off people use Twitter, or blog posts about why your fellow addicts can't stop either. You can even participate in Twitter's evolution by suggesting new features at the Twitter Wiki.

Tips & Tactics
Helpful advice for making the most of this Guide

  • To monitor how your business is perceived, create a Twitter account and then send "track [your company name]" to Twitter to get text messages whenever your company is mentioned by any of the million Twitter users.
  • Find out what Twitter is talking about today at Twitterverse: http://www.twitterverse.com/ or see popular stories digg-style at: http://twitigg.com/
  • You may achieve a certain intimacy with your fellow Twitterers that you didn't expect, such as awareness of what kind of green tea they like to drink, issues they are having with their significant others, or their pet peeves.
  • Be careful about Twittering when drinking wine - you may achieve a level of intimacy with your followers that you were not planning.
  • There's a great introductory video about Twitter from Commoncraft community expert Lee LeFever: http://www.commoncraft.com/Twitter
  • If you want more Twitter followers or know of great Twitterers to follow, please comment with usernames below.
  • Track the URL's you put on Twitter through Tweet Burner http://tweetburner.com/

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Read Write Web's lists the most popular ways to tweet.

How to engage in community conversation using Twitter.

Tara Hunt tells us best practices for listening to your customers on Twitter.


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