Guide to Telecommunications Consultants

Hiring a telecommunications consultant for strategic planning

Telecommunications goes beyond networks and phone systems to the very core of your business plan. Telecom issues must not only align with and support your company's business plan, but--to be competitive--they should emerge as a primary business driver. A good corporate telecommunications consultant can help you address strategic issues at the highest level.

I recommend: The Society for Telecommunications Consultants has a Find an STC Consultant page, which allows you to fill out a request form or search its members by state. Annotated business descriptions help you find a strategically oriented telecommunications specialist. eWork Markets is a service that matches up clients with telecommunications specialists in a wide range of industries. 

Hiring a telecommunications infrastructure consultant

Whether your business is under one roof, distributed between several locations or completely virtual, your telecommunications network is its lifeblood. A corporate telecommunications consultant can help you design your systems from the ground up, analyzing your needs and installing hardware and software systems.

I recommend: Fortune Consulting offers tactical and strategic plans for infrastructure development and growth. Try the Wireless Telecommunications Infrastructure Service Provider directory on  Business.com for links to telecommunications consultants providing hardware, software and systems for developing a wireless infrastructure.

Hiring a telecommunications consultant for call center optimization

Today's call centers are far more than a communication touch point with customers. A state-of-the-art call center is technologically and strategically linked with all other businesses processes, both front and back office. A telecommunications consultant can help you optimize your call center operations.

I recommend: Teleplaza has a service that connects clients with both domestic and international call center consultants. Check the member list at the Society for Telecommunications Consultants for consultants who specialize in call centers. Business.com's Call Center Consultants page has links to telecommunications specialists  that can help you optimize your call center's technology and processes, whether the call center is on-site or outsourced.