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  Guides to Sales Basics
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1. Managing Customer Relationships
Increase revenue by caring for your existing customers
By Donna Fenn


2. More Effective Client Communications
Small businesses can strengthen relationships with clients with focused communications
By Matthew Solan


3. Sales Systems and Techniques
Zero in on the right sales approach to improve your bottom line
By Jenni Simcoe


4. Developing a Sales Strategy
How to keep your sales efforts on track with a solid plan for success
By Maggie Rauch


5. Easy Sales-Boosting Techniques
Ka-ching! Ka-ching! Make the cash register ring!
By Carol Smalley


6. Finding the Latest Sales and Marketing News
Learning new marketing and sales strategies will help you grow your business
By W. Eric Martin


7. Using Contact Management Software
Maybe it's time to ditch the little black book
By Chris Caggiano


8. Training your Salespeople
How to educate and train salespeople for optimum results
By LaRita Heet


9. Accurate Sales Forecasting
This all-important business plan element doesn't require advanced math
By Holly Ocasio Rizzo


10. Using CafePress for Offline Retail Selling
Go Offline with Your CafePress Merchandise
By R. Jean Roth





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