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1.
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Managing Customer Relationships
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Increase revenue by caring for your existing customers
By Donna Fenn
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2.
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Effective Sales Training
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Teach reps how to close the deal effectively
By Jeff Copeland
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3.
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More Effective Client Communications
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Small businesses can strengthen relationships with clients with focused communications
By Matthew Solan
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4.
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Sales Systems and Techniques
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Zero in on the right sales approach to improve your bottom line
By Jenni Simcoe
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5.
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Surviving a Sales Slump
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Take a multipronged approach to prevent slowdowns from hurting your retail business
By Ashir Badami
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6.
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Developing a Sales Strategy
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How to keep your sales efforts on track with a solid plan for success
By Maggie Rauch
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7.
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Easy Sales-Boosting Techniques
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Ka-ching! Ka-ching! Make the cash register ring!
By Carol Smalley
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8.
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Finding the Latest Sales and Marketing News
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Learning new marketing and sales strategies will help you grow your business
By W. Eric Martin
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9.
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Using Contact Management Software
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Maybe it's time to ditch the little black book
By Chris Caggiano
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10.
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Training your Salespeople
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How to educate and train salespeople for optimum results
By LaRita Heet
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11.
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Accurate Sales Forecasting
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This all-important business plan element doesn't require advanced math
By Holly Ocasio Rizzo
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12.
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Using CafePress for Offline Retail Selling
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Go Offline with Your CafePress Merchandise
By R. Jean Roth
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