You have the right products, the right prices and the right location — but not nearly enough customers? An ineffective store design may be the culprit. Follow these three steps to turn an off-putting atmosphere into a profitable retail shopping experience:
Start with the entry
From the front windows to the doors themselves, the entry is your first impression. Accessible displays let customers get their hands on what they see right away. Glass dividers behind them offer views into the store, enticing customers inside to what's beyond.
I recommend: Put your checkout counter in the back so "paying" isn't what hits the customer first. Get inspiration from designers like
Design Forum,
Quest Service Group and
Vinick Associates.
Create a fluid floor plan
Narrow aisles and boxy configurations give a discount-store feeling. Roomy, open floor plans with a curvilinear sensibility encourage shoppers to linger and move around the store.
I recommend: Software like
SmartDraw makes easy work of floor plans. To play with different shelving display designs, try
Smart Furniture's free "design your own" feature.
Make a difference with details
Brighter, louder color combinations can suggest either bargain items or fun, trendy products. Subtler blues, grays, greens and blacks evoke high-fashion, upscale collections.
I recommend: A combination of lighting — pendants, track, fluorescent — will make the most of your merchandise. Neutral tones may be great for a spa, but retail venues need more pizzazz.
Retail Element illustrates several trends in action.
Visual Store offers several resources for retail design.
Energy Design Resources provides details on lighting design and energy savings.
Choose functional, creative displays
Incorporate a tactile experience. Experiment with interactive displays. Allow customers to handle all but the most valuable products.
I recommend: Modular displays like
Smart Furniture's can be reconfigured without tools to meet your changing needs.
Trio's free store-planning primer and
Displays2Go show different display styles.
Display & Design Ideas' resource library features dozens of product examples and catalogs.