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Lori Carver

Guide to Phone Recorders

Phone recorders capture all your business calls


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Phone call recording equipment is useful in many businesses. Check a customer’s phone order firsthand by playing back the original call. Save all your phone calls inbound and out, to provide fail-safe records. Telephone recorders provide firsthand feedback about your employees calls. Do your customers hear cheerful, helpful workers anxious to give them the best customer service? Find out with telephone recording equipment.

Call recording equipment does not have to be expensive to be functional, and you can choose the appropriate hardware or software business phone recorders that are right for your business. Look for:

1. Equipment to record phone calls.

2. Internet based phone-recording equipment.

3. Know the telephone recording equipment laws.


Action Steps
The best contacts and resources to help you get it done

Purchase cassette based telephone recorders


Record all of your phone calls inbound and out using cassette based hardware. There is no limit on how many calls you can record; just buy more cassettes as they fill up. Label each cassette by date or other criteria of your choice.

I recommend: Ahern offers phone call recording equipment that is cassette based and loaded with features. P5090 - P3 Deluxe Phone Information Recorder w/Caller ID comes with time/date stamp,inbound/outbound recording, AC adaptor or optional battery pack and more. If you are on the road and you need to record your phone calls, Radio Shack has the Mini Recorder Control that connects to any phone and any cassette player to provide 2-way phone recording anywhere, anytime.

Choose computer software phone recorders


Software phone recorders provide solutions to your phone recorder needs for your business. Most are plug and play, which makes for ease in installation and use. The only limit on how many calls you can record is the size of your hard drive. Many systems will continue to record new calls for you when you reach your limit, by overwriting the oldest calls.

I recommend: NCH offers phone recording software so you can record your phone calls using your computer. They also provide a free demo, so try before you buy. They provide step-by-step installation guides--pick your system and follow the steps. The system records inbound and outbound calls and acts as a caller ID.

Know the laws for using call recording equipment


Before you begin using your phone recording equipment, check the law in your state. Many states have a law that only requires one party to agree to the recording, but some states have laws that state all parties must agree.

I recommend: Find the law in your state for recording telephone calls. Just click your state on the map provided, and acquaint yourself with the laws you must follow. General information about taping phone calls is also available.

Tips & Tactics
Helpful advice for making the most of this Guide

  • Your phone recorder can make an announcement that it is recording the call. If your business makes calls to all 50 states, using such a recording ensures that you are following the particular state law even when you are in one state and your caller is in another.

The official source of Phone Recorders is the Phone Recorders page at Business.com

Featured Vendors

Call Recording and Call Center Monitoring Solutions
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Telephone Recording Software - Free Download
Automatic call recording systems for 1-32 lines on Windows 98-Vista. Features voice activated & continuous recording with superior data compression.
www.nch.com.au/callrecording

Phone Recorders
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