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Guide to Pharmacy Key Terms

Learn pharmaceutical key terms and improve service


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Before you decide to switch careers and get a job in a pharmacy or even before you design a training class for a new batch of pharmacy employees, you should know what terms are being tossed around pharmacies. If you know these key terms and can explain them, you will be able to understand what is going on behind the counter and end up providing a higher level of service to customers.

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Formulary


When dealing with insurance, you are bound to come across the term formulary. This refers to the prescription drugs approved for use for that particular benefit plan.

I recommend: To see what a formulary list looks like, visit Noridian Mutual Insurance Company for a PDF list.

Copay


This is the term that is probably heard most frequently at a pharmacy. Customers want to know what their copay is. A copay, which is short for copayment, is what the insured person is expected to pay for his or her prescription medication.

I recommend: There is a more technical definition of copay at Investopedia.

Drug groups


Patients may ask what drug group a certain medication belongs to; what they want to know is what category, based on the body's reaction to the drug, is the drug itself in. Two examples of drug groups are diuretics and bronchiodialators.

I recommend: For more details on what constitutes a drug group, visit Merck & Co.

Generic substitution


If you see a prescription on which the doctor has indicated a generic substitution is acceptable, you may wonder what that means. A generic version of a drug has the same chemical makeup and performs the same, but it costs less.

I recommend: To read more on generic substitution or learn about the controversy that surrounds it, visit Epilepsy.com.

Over-the-counter


Any drug that is considered over-the-counter, or OTC, is available without a prescription and is normally not covered under pharmacy benefit plans.

I recommend: If you would like to see all of the drugs that make up the over-the-counter category, you can find a list at PDRHealth.

Tier


A prescription tier is a categorization of drugs, with each tier representing a certain cost. Some tiers, such as Preferred, contain drugs that have a higher cost than drugs in the tier Generic.

I recommend: There is a free listing of medications that belong to various drug tiers at Blue Cross and Blue Shield of North Carolina.
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