Online Software-as-a-Service (SaaS) – also called "on-demand software," "hosted software," or "Application Service Provider (ASP)" – is a solution that allows the small business to rent web-based software that is hosted at the provider's site. SaaS is great when your cash flow isn't, since you usually pay-as-you-go or on a subscription basis, and it's great for your IT issues, because your vendor handles those problems. SaaS applications run the gamut, so first decide how you're going to use SaaS to help your business.
The best contacts and resources to help you get it done
Standard and Customized SaaS
Most businesses have standard needs, including payroll, HR and CRM. SaaS takes care of these needs and allow you to focus on the more important business issues. If you need something customized, it's no problem for most providers.
I recommend: For CRM needs, visit the multi-award-winning
Salesforce.com and their live performance data at
Service System Status.
RightNow offers Marketing, Service, Sales, Voice, and Analytic SaaS, plus tutorials, best practices, and more. Their clients hail from various industries: travel/hospitality, retail, education, finance, and high-tech.
SaaS for Payroll and HR
Most payroll and HR SaaS isn't just for time and attendance tracking, but also used for paid time off, employee benefits, regulatory compliance issues, and even late attendance problems.
I recommend: WebApps specializes in SaaS for time/labor applications, including project tracking, scheduling, and benefit accruals.
Journyx collects data and connects with Paychex, QuikBooks, and other payroll apps. Try employee recruiting solution
Taleo Business Edition free for 30 days.
Saving Money, Making Money
SaaS means more than just saving money and time – it means making money. SaaS offers small businesses the same efficiencies of large companies – so the little guys can truly compete in the marketplace, including in the world of e-commerce.
I recommend: Go to
NetSuite for "One Integrated Business to Manage your Entire Business" through SaaS CRM, Accounting, and E-commerce solutions. Don't forget to check out
NetSuite Small Business.
Find the Big Guys
Many SaaS providers offer the "big guns," including Linux and Microsoft. The bonus of SaaS? If there's a glitch in any software, it's the provider's problem – not yours! Make sure you inquire about their service provisions before signing.
I recommend: Go to
Connectria for Linux, or click on the links to the left for Microsoft, Blackberry, and more applications. Connectria also offers a customizable service level agreement (SLA), and free account changes.
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