For most small businesses, all marketing is local marketing — as it should be. But even if your company is regional or national in scope, it's a good idea to "go local" to select, targeted communities.
The keys to effective community marketing can be summed up with three guidelines:
Use local city-specific Web sites and local portals
City and town Web sites, as well as local versions of major portals, are growing in number and popularity. Maintain a presence on local sites by providing content — or by advertising.
I recommend: In addition to local versions of AOL's
Cityguide, community-oriented Web sites like
Yelp.com and
Judysbook.com (which has the added advantage of covering suburbs and small towns in addition to major cities) are becoming more common.
Use local search engines and directories
Make sure you're listed with local search engines and city-specific directories.
I recommend: Local.com and
CitySearch are two such search engines. A newer, but more "hyper-local" site is
Backfence.com.
Set your Google ad to appear locally
If you operate a local business and advertise on Google, you can target local customers only
I recommend: Google lets you set ads to appear only to people in a particular city, state or region. In the
AdWords section, click on "For local businesses" under "How it works."
Get involved in your community
Volunteer, serve on local boards, participate in your local Chamber of Commerce and work for local charities as a way to grow your grassroots marketing efforts. You may find that your neighbors become your customers.
I recommend: For volunteer opportunities, visit
idealist.org,
The United Way, or
Rotary International. Find your local
chamber of commerce.
Support community events
Take your community involvement one step further by supporting community events. Sponsor a Little League team, participate in parades, town days or other local events.
I recommend: Small business associations such as
SCORE offer tips for establishing a strong presence in your local community. Suggestions include starting a local newsletter or creating a local advisory board made up of customers. John Jantsch's "
Duct Tape Marketing" blog's "In your own backyard" section is insightful as well.
Make the most of local media and publicity opportunities
Generate awareness for your business locally by writing op-eds in the local newspaper, getting booked on local radio talk shows, and advertising in the good, old-fashioned Yellow Pages.
I recommend: Online community
Craigslist continues to be a great local resource. For help getting booked on radio talk shows and otherwise generating local publicity, seek out the services of a good local public relations consultant by searching the directory of the
Public Relations Society of America (PRSA).