Frequent-travel plans that give business travelers something in exchange for being a loyal customer can be very, very addictive. Many frequent travelers have been hooked by the thrill of chasing more and more miles and points in a seemingly headlong quest for... what? Now that you have those goodies stashed away, do you know what they are worth and when, if ever, you can use them?
Clouding the answer to that question is the fact that the airlines, hotels, and car rental companies that have bestowed the points and miles are now changing the rules about how they can be used. In some instances, they are canceling points if there has been no recent activity in the account, or upping the number of points and miles needed to score an award.
To maximize the benefits of your programs, you need to:
1. Know the rules that govern your frequent flyer/frequent guest programs.
2. Know what points/miles you have in each program.
3. Calculate the “true” value of each reward.
4. Consider exchanging miles for merchandise.
5. Find out how other travelers do it.
Action Steps
The best contacts and resources to help you get it done
Know the rules for each program
Even if you think you know what’s happening in each of the frequent traveler programs you belong to, a refresher might be in order. Some airlines and hotels have increased the number of points required for a minimum award, and some are imposing expiration dates. Some car rental companies are tacking on fees if you use points to reduce the cost of your rental.
I recommend: For links to most major loyalty programs, visit the
Official Airline Guide (OAG) or
Frequent Flier.com
Verify the current balances in your programs
Some travel vendors are better than others at crediting members’ accounts. Log on to your member programs from time to time to be certain the balances are up to date. If you find an error, contact that vendor immediately (note: you might be asked to provide proof that you took the flight (a boarding pass) or stayed at the hotel (a final accounting of your stay).
I recommend: Visit your
airlines’ Web sites and log on to your membership program. Look into the current status of you
hotel and rental car programs too. Consider a membership in
MileageManager for an overview report of your points in each program you’re enrolled in.
Maximize each mile and point
Unless you have more than you’ll ever use in a lifetime, never waste points and miles on “cheap” rewards. Before clicking the “Submit” button, check the Internet for the best deals on that same ticket, hotel room or rental car to be certain you’ll receive maximum value for the points you’ll relinquish.
I recommend: For speedy air searches, use
SideStep,
Kayak, and
Mobissimo (rated best for international carriers). Check
Hotels.com,
Hotwire.com and
Quikbook for hotel deals. For a fast scan of rental car options from several companies, check out
BreezeNet.
Know the ropes before using points for merchandise
If you’re thinking about using miles for merchandise, do your homework first! Major airlines have teamed up with a long list of shopping partners in an effort to get you to give up some of your miles for “stuff” rather than free seats. If your airline Web site has an Internet link directly from its membership page to a merchandise partner, be sure to also compare the cost of that item on the partner’s general Web site. You might find the cost at the “public” Web site is lower.
I recommend: Smarter Travel reviews the merchandise programs of three major airlines. Apply these same comparison techniques to your own programs.
Trade ideas with other frequent travelers
Whether you’re new to the rewards game or a long-time road warrior, it doesn’t hurt to ask other frequent travelers how they maximize the value of their programs.
I recommend: Log on to
Flyer Talk for opinions and answers. At
Web Flyer, you'll find inside scoop on major programs (including short-term bonuses and promotions that you might otherwise miss), tips, and the tools to manage your mileage stash. Be sure to sign up for their
Miles Link Newsletter too.
Tips & Tactics
Helpful advice for making the most of this Guide
- It’s getting harder than ever to find free seats. Try using your miles for upgrades to a better class of service or membership in an airline club instead.
- Beware the promise of “free miles” for high-interest-rate credit cards. The miles won’t be free if you’re paying over-the-top interest rates on unpaid balances.
- In general, it’s best to use your miles for premium-price air tickets in business or first class.
- When it comes to building up a stash of miles, don’t play the field. Pledge your loyalty to one or two airlines and stick with them as long as they fly where you need to go.
- Choose hotel programs the same way.
- Don’t get caught in the trap of paying for full-fare tickets just so you’ll earn extra miles. Chances are the value of the miles you’ll receive will be a lot less than the cost of that high-priced ticket.
- If you’re a member in an airline program and fly on a code share partner carrier, you might not earn miles for those segments flown on the code sharing carrier. Check this out ahead of time.
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