Change happens. Today's business environment throws managers and their teams into a constant state of flux. The question is no longer "Should we change?" but "How will we deal with change?" How you mobilize and inspire your staff to deal with change can define your leadership style and make your career. Manage change as you:
Take stock
A long, hard, appraising look will tell you where to go from here. Assess your team's readiness to move through the steps of organizational change.
I recommend: Learn the
five phases of change: knowledge, vision, belief, initiative, training or development. Learn the
five fundamentals for dealing with change: husbanded resources, abundant relationships, abundant information, distributed power, common story.
Strategize
Your response to change can be deliberate, proactive and effective when you plan, negotiate, implement and assess change.
I recommend: Follow these five
five steps to improve your change planning process.
Don't fight it, run with it by enlisting these strategies for managing change.
Talk about change
Face-to-face communication beats memos when dealing with change. Get your message out the tried-and-true way: talk.
I recommend: Follow these four steps to
effectively communicate about change.
Implement change well
Poorly implemented change can be worse than no change at all, so make sure the change is executed properly.
I recommend: Try these
six steps for change leaders. Run down this
checklist of change processes. Find out how to take charge, not just
"get through it."
Catalyze change
Being the conduit for change means taking an active role in facilitating improvement.
I recommend: Test your CQ here: What it takes to catalyze change.
Get everyone going in the same direction
Get your organization to move from being informed to being empowered and enthusiastic.
I recommend: Learn to overcome
employee resistance and
objections to change. Use
resistance to improve the change process.
Get them inspired
Rational appeal will only take you so far when bringing team members on board. Achieving the kind of unity that inspires change means reaching people at the gut level.
I recommend: Use techniques to facilitate change by dealing with team members at an
emotional level. Follow this template to establish a sense of
urgency.
Read about it
You're not alone in the process of managing change, as evidenced by the abundance of resources in print on the topic.
I recommend: Order materials online to help you manage change:
Who Moved My Cheese?;
The Coward's Guide to Conflict: Empowering Solutions for Those Who Would Rather Run Than Fight;
Building the Bridge as You Walk on It: A Guide For Leading Change; and
Revival of the Fittest: Why Good Companies Go Bad and How Great Managers Remake Them. Also, learn from these
practical quotes from famous historical figures for inspiration on dealing with change.