Management theory

Follett's work drew from and contributed to management theory, or modern management theory. This refers to the contemporary science of examining the function of organizational structures and hierarchies of authority. This includes not just the study of productivity, but also how power is constructed and how disputes are resolved.

I recommend: Sunrise Information Services offers an overview of how management theory is defined, including Mary Parker Follett's own distinct definition.

Coercive and coactive power

Mary Parker Follett embraced two different types of power: coercive power and coactive power. Coercive power is power of one group or individual over another, while coactive power involves the sharing of responsibilities and rewards within a power structure.

I recommend: Read a distinction between coercive and coactive power as they are defined by The Institute for Community Learning.

Conflict resolution

Conflict resolution, as defined by Follett, was an alternative dispute resolution strategy designed to reframe the problem so that the outcome is a balanced result of the interests of all parties involved. Follett cites the example of sitting in a library where she wanted a window shut and another person wanted it open; to resolve the conflict, a window was opened in another room, reframing the situation without compromising the interests of any one party.

I recommend: Managing Leadership provides a definition of Follett's concept of conflict resolution.

Democracy

Follett defined democracy as a process of existing in the social world, rather than merely a political activity or set of civil rights. Follett linked her concept of democracy to community involvement and cooperative group effort, indicating that her notion of democracy was social rather than individualistic.

I recommend: The Mary Parker Follett Foundation offers a definition of Follett's view of democracy in an explanation of its program visions.

Business administration

Business administration or management is defined by Mary Parker Follett as a process of controlling processes and events to achieve results that target a specific human benefit. As such, Follett's idea of business administration is not merely a bureaucratic structure of efficient governance and oversight, but instead an ethical process designed to improve the social conditions of people.

I recommend: Read Mary Parker Follett's definition of business administration or management at ManagersHelp.com.