Research and obey all laws

The first step in conducting a sexual harassment claim investigation is to learn the laws regarding harassment in your state, and what your duties are as the small business owner/manager. Make sure your business has a good, written anti-harassment policy, which is required by law in many states. If you don’t have one, or if the one you have is outdated, it’s time to upgrade.

I recommend: Visit the U.S. Equal Employment Opportunity Commission (EEOC)’s Questions and Answers for Small Employers for information about handling harassment (sexual and other types) complaints and investigations. For a great list of questions to ask potential witnesses and involved parties, the EEOC’s Enforcement Guidance is the place to go. To find the closest EEOC office to you, search EEOC Field Offices. Click on Sample Anti-Discrimination and Harassment Policies to read the language and some sample policies to guide you in writing your own. Be sure to write your policy according to your state laws.

Talk to your employees

Start with the person who has filed the sexual harassment complaint, and interview that person while taking notes and getting as many details as possible. Remember, if you can find out such things as dates, times of day, who else was around, etc., you can at least figure out, objectively, whether or not the work schedules of the involved people bear out the claim that they were working together that day. Next, talk to any possible witnesses – usually co-workers, though in some cases, you might have to talk to customers or even vendors – anyone who witnessed even part of the alleged incident.

I recommend: At Personnel Policy Service, download their free sample Sexual Harassment Policy, which gives you a model policy, management rationale, and legal references for legal counsel. Go to the Business Owner’s Toolkit: Sample Workplace Sexual Harassment Policies, and click on “Sexual Harassment Aids” to download a set of sexual harassment investigation guidelines, plus two sexual harassment policies.

Hire an investigator

Unfortunately, it’s not always easy getting to the bottom of a sexual harassment claim. After all, unless you’ve caught the incident on a security camera, or the incident was witnessed by several people, it’s usually a he-said/she-said situation. In some cases, you’ll want to bring a professional investigator to get to the root of the problem, especially if complaints are made by multiple people (about the same harasser), or if the complaints are of a severe nature (say, a rape or assault).

I recommend: Check out HResolved’s Outsourcing for cost-effective human resource outsourcing, including a no-obligation proposal. Or, check out HResolved’s Consulting Services to learn how their experts can help your company.

Hire a lawyer

If the complaint has gone to the government-agency level, or the employee is not satisfied (for whatever reason) with how you and others at the company are handling their claim, it’s time to get your lawyer involved – to protect you from possible claims against you and your company, because the harassment occurred while the person was working for you. You should always cooperate with any investigations undertaken by the federal or state Equal Employment Opportunity Commission (EEOC), but having a lawyer on your side to guide you is a good idea.

I recommend: Need a lawyer in your state? Then visit the Employers Counsel Network (ECN), which has a listing of the top-level law firms (in all 50 states, and Canada), according to their reputations for legal assistance and representation to employers over employment law issues, including sexual harassment. Or visit Nolo.com to be matched – for free – to the right lawyers in your area.

Be proactive

If you’re going through a sexual harassment investigation, then we don’t need to tell you how detrimental a harassment complaint is for your business’s reputation and finances, or your employee morale. Start now in training your supervisors and others to be proactive against sexual harassment.

I recommend: Go to Hrhero for the “Stop Sexual Harassment: Interactive Training for Supervisors” complete computer-based training package on DVD, VHS, and CD; this program isn’t cheap at just under $1,300, but it’s a bargain compared to the cost of sexual harassment in your workplace!) If you’re located in California, then you’ll need the California version of this program – only $797. Or visit Business Know-How’s Harassment Awareness Training Manual and CD for Supervisory and Non-Supervisory Staff, which includes workbooks, PowerPoint presentations, instructors’ guides, and more, for only $499.