Anyone who is interested in operating international call center services knows there are specific goals and challenges associated with this kind of enterprise. A call center is a natural tool for reaching customers across a distance, and with the advent of technology for globalization, these kinds of centers are quickly taking over large chunks of the market. Operators need to be informed about some of the necessary setups for maintaining international call centers.
Busy managers can get comprehensive news on international call centers over the web. Online sites provide ongoing commentary and response to emerging trends, on details for offshore call center outsourcing including:
1. The issue of accent reduction and "applied linguistics" in international call centers.
2. Studies on how international call center outsourcing works for a business.
3. News on taxes and other accounting for international call centers.
Action Steps
The best contacts and resources to help you get it done
Get news on accent and linguistic issues in call center international environments
One issue that managers and business leaders may want to know about is the response of international companies to issues of accent and dialect for international communications. Get news from providers of language services and evaluate your own path.
I recommend: Get news in accent reduction training for international call centers from
Paul Meier, an online group with experience assisting callers who are crossing national boundaries. Get more on accent reduction, including relevant business tips at the
Wazzup Manila blog.
Get news on international call center studies and examples in various industries
Another way that online news sources can clue in operators is by showcasing international call centers that have done well in the past and how their adaptations have served them in competitive environments.
I recommend: Get case studies and related business model info for offshore call centers at
Teleplaza online. For more articles including this case study on a Kolkata, India location, try
Highbeam (registration is necessary to view articles).
Look for news on international call center tax and accounting law
More can be found online about how to do the book keeping for a global call center. The tips and data you glean from these resources will help ensure that the offshore contact center remains financially healthy long term.
I recommend: Get resources on understanding internation tax law for a business from
Thomson Reuters. Expert Satya Poddar holds forth on tax law and practices for businesses including call centers at the
Hindu Business Line website.
Tips & Tactics
Helpful advice for making the most of this Guide
- When looking at operating an international call center or outsourcing your work to international call centers, ask about all of the above and any other challenges you think would face the center in its daily functionality: you're never guaranteed a trouble-free solution, but the more you pin down before operations begin, the more you can rest easy about the results.
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