IVR systems allow customers to interact with your company via a computerized response system. While there are significant costs to implement IVR, you can save time and money fulfilling simple requests such as company hours, driving directions or simple technical support solutions.

IVR Systems can help your business:

1. Save time — staff normally assigned to answer questions can attend to other tasks or answer more calls with greater efficiency.
2. Save money — time is money, and time saved handling easily answered questions equals more efficiency.
3. Add convenience — basic questions and streamlined call routing are handled electronically.
4. Provide responses 24/7 — IVR systems can address customer issues beyond office hours.

Action Steps
The best contacts and resources to help you get it done

Tips & Tactics
Helpful advice for making the most of this Guide

• IVR isn't just for customers or clients — systems can be implemented for off-site staff to report in regularly.
• IVR boosts your company's professional image by consistently addressing callers' needs.
• Don't dismiss IVR if you're an independent contractor: Monthly plans offered by firms are both affordable and add credibility, and add polish to your solo enterprise.
• Take advantage of even the briefest hold times to promote new products or services.
• If you choose to use hosted IVR, make sure your provider clearly spells out terms (cancellation, expanded service) and conditions before signing on.
• If you implement your own IVR system, consider hiring a voice-over professional to record your call prompts.