1. Save time — staff normally assigned to answer questions can attend to other tasks or answer more calls with greater efficiency.
2. Save money — time is money, and time saved handling easily answered questions equals more efficiency.
3. Add convenience — basic questions and streamlined call routing are handled electronically.
4. Provide responses 24/7 — IVR systems can address customer issues beyond office hours.

Action Steps
The best contacts and resources to help you get it done

Tips & Tactics
Helpful advice for making the most of this Guide

• IVR isn't just for customers or clients - systems can be implemented for off-site staff to report in regularly.
• IVR boosts your company's professional image by consistently addressing callers' needs.
• Don't dismiss IVR if you're an independent contractor: Monthly plans offered by firms are both affordable and add credibility, and add polish to your solo enterprise.
• Take advantage of even the briefest hold times to promote new products or services.
• If you choose to use hosted IVR, make sure your provider clearly spells out terms (cancellation, expanded service) and conditions before signing on.
• If you implement your own IVR system, consider hiring a voice-over professional to record your call prompts.