Insurance adjuster training prepares students for jobs as claims adjusters, appraisers, examiners and claims investigators. None of these jobs require a specific level of formal education, and most new adjusters receive on-the-job training from an experienced claims adjuster. However, promotions and pay increases typically come faster to those who take the time to participate in insurance adjuster education and training.
Some insurance companies expect their employees to work towards certifications, such as the Associate in Claims (AIC), in order to demonstrate the high level of expertise and professionalism of their staff. Claims adjuster training is available to meet state pre-licensing requirements and to satisfy company or industry continuing education requirements. In addition to claim adjuster training, you want to look for training courses that include instruction in these areas:
- Communication: Adjusters work closely with customers and should take claims adjuster classes that develop good communication skills.
- Computers: In this age of digital cameras and electronic claims, adjusters need training in how to use computers, cameras and software programs.
- Ethics: Training for insurance adjusters should cover the importance of ethics and avoiding lawsuits related to unfair claims practices.
Action Steps
The best contacts and resources to help you get it done
Sign up for claims adjuster training to satisfy educational requirements
Insurance adjuster training offers refresher courses for experienced adjusters and pre-licensing coursework. Not all states require claims adjusters to be licensed.
I recommend: Insurance Schools, Inc., offers state-specific pre-licensing insurance adjuster education. WeTrainAdjusters.com, a service partner of the National Association of Mutual Insurance Companies, offers both
Online Courses and
Classroom Training for adjusters.
Turn to industry sources for insurance adjuster education and training
Insurance industry associations continuously work to improve the skills of industry professionals. Claims adjusters who receive certification and then participate in continuing education courses are the best in the business.
I recommend: Insurance adjuster education and training through the
American Institute for CPCU (AICPCU) leads to the AIC designation. Use their online advising form to find the right program for you. The
Insurance Educational Association is an education program partner of AICPCU and also offers training leading to the AIC designation.
Complete insurance claims adjuster training on your own time
Adjusters already working in the field who want to learn more or earn their AIC should enroll in a self-study program through a well-known professional education company.
I recommend: Kaplan Financial offers courses leading to the AIC designation and other insurance industry related classes.
Keir Educational Resources also offers claims adjuster education in preparation for the AIC exam.
Tips & Tactics
Helpful advice for making the most of this Guide
- If you want to start a career as a claims adjuster, contact insurance companies in your area. Most will hire college graduates and then pay for the necessary pre-licensing claims adjuster classes.
- In addition to insurance adjuster training, experience in a related field is often preferred. For example, a background in health care is helpful for health claims adjusters and experience as a car repair estimator is useful for auto claims adjusters.
The official source of Insurance Adjuster Education and Training is
the Insurance Adjuster Education and Training page at Business.com
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