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Betty W. Stark

Guide to Incentifying with Travel

Send sales soaring with the promise of an exciting trip


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Your widget company is steadily growing. You’ve expanded to new markets and added top-notch talent to your sales staff. Soon you’ll roll out a Super Widget that you’re counting on to set your profits soaring. There’s a catch: to reach your target, your sales team must push a high volume of Super Widgets through the pipeline over the next 12 months. What can you do to spur them to lofty goals? 

There’s always that old standby, The Cash Bonus, but too often a monetary reward, while nice, is spent on mundane things like paying bills or buying new shoes for the kids. The impact quickly fades and within months, it’s forgotten. Merchandise or a cash card can be fun to receive, but chances are whatever you buy will end up on a shelf in the garage or basement.  

A trip, on the other hand, is an exciting way to reward excellence with once-in-a-lifetime memories. With a carefully crafted travel incentive program you can:

   1.     Generate excitement and motivate sales staff.
   2.     Tightly focus sales efforts over a specific period of time.
   3.     Subtly enlist spouses/partners to provide “behind the scenes” encouragement.
   4.     Increase sales to cover the cost of the rewards.
   5.     Recognize top achievers.
   6.     Enhance peer relationships when reward-winners travel as a group.


Action Steps
The best contacts and resources to help you get it done

Lay out the rules before you announce the program


If your goal is to sell 10,000 Super Widgets in a 15-state area over a 12-month period, you’ll need to establish program launch, periodic review and completion dates, and stick to them. Calculate how many widget sales it will take to fund the program and structure realistic but challenging goals. What return on investment (ROI) can you expect? Spell out the rules in detail. Will you award only one trip, or will several top achievers share in the prize?

I recommend: : When you have sketched out the structure of the program, enlist the help of planning experts who can not only help you tweak the fine points but recommend and fulfill the travel reward too. Use fun contests and special events to keep excitement high throughout the run of the program.

Select a travel award that sizzles with excitement


It’s important to select a travel award that has “You Are Special!” and “We Appreciate You!” written all over it. It can be as simple as a long weekend in a nearby city, or as lavish as a week in Paris or Tuscany.

I recommend: Select a reward that will excite and energize not only the sales person but the accompanying spouse/partner too. And include plenty of extras. Book a limousine, a suite or concierge level room, an elegant dinner for two, a spa treatment or round of golf, theater tickets, champagne breakfast in bed, a tasteful room gift.  If your budget can handle a week in an international destination, be sure the award will be perceived as “exciting” and “over-the-top.” It can be an individual award for the top achiever, or a group award for the top “x” sales people. If you want to keep it simple, look into hotel vouchers, resort stay certificates, airline vouchers, packages from tour operators like Apple Vacations or hotel programs like Wyndham Resort’s Get Up and Go Program.

Choose a cruise


Cruise awards can create a very high level of excitement and they are easy to arrange. If budget is a big consideration, book dates in the off-season or consider a three-or four-day cruise on a mainstream cruise line. If your bottom line can handle a luxury cruise, make sure the ship you select is appropriate for your staff’s age group and lifestyle.

I recommend: Explore possibilities with the group departments at Carnival Cruise Lines, Holland America, Disney and Seabourn. For help from cruise incentive experts, contact World Wide Travel & Cruise or Landry and Kling

Consult with proven travel incentive experts


Because a well-crafted travel incentive program is as much about motivation as it is about travel, hire experts with a stellar track record and professional credentials.

I recommend: Maritz Travel is well known and well established, as is MotivAction. Look for a member of the internationally-recognized Society of Incentive and Travel Executives. For help planning special events anywhere in the world, enlist the services of a destination management company (DMC).

Tips & Tactics
Helpful advice for making the most of this Guide

  • A typical incentive program can run 12-18 months although shorter programs can be effective too, especially if your aim is to boost sales at the end of a slower-than-normal year.
  • Put the rules in writing and kick off the program face-to-face at a special sales meeting rather than by e-mail or office memo.
  • Send all announcements and motivational materials to home addresses. Your sales person might be the one selling, but a considerable amount of effort-to-win can come from the spouse/partner.
  • Consult with your tax advisor about the consequences of any travel award, and advise the recipient.
  • If you do a group incentive, consider mixing business with pleasure. Half-day meetings can favorably tilt tax consequences.
  • • Look into group discounts from airlines and hotels as well as cruise lines. Individual incentive awards can be effective, but group awards carry the added element of peer interaction.
  • Travel incentives are also effective tools for pumping up productivity, rewarding administrative staff, increasing manufacturing efficiencies, and motivating distributors and dealers.

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