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LaRita Heet

Guide to Hiring a Second-in-Command

Hiring a Chief Operating Officer to help you grow your small business


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A second-in-command is essential to any growing business (or successful leader). Where would Batman be without Robin? When recruiting your second-in-command – or Chief Operating Officer (COO) – remember you want someone who will share in the management responsibilities, allowing you the time to focus on company growth, someone who will support your vision, and yet is not an exact clone of yourself, and someone who will bring new insight and enthusiasm to the company. The top three things you need to know:
1) Your second-in-command will be a person with whom you must have absolute trust, so be honest and forthright from the first communication with that person.
2) Trust your instincts about someone you interview. If the candidate looks good on paper but your personalities don’t mesh, or something about him makes you uneasy, then he’s probably not the person for the job of your right-hand-man (or woman).
3) Your second-in-command will only be as effective as you allow her to be. You must grant her true authority and decision-making rights (within reason), while ensuring that she supports your vision for your company.

Action Steps
The best contacts and resources to help you get it done

Write an accurate job description


The job of a second-in-command, by its nature, is probably a little bit of everything. But, the more accurate your job description is, the more likely you find the right candidate for the job, and the more accountable you can hold him. If numbers aren’t your strong point, then a strong finance background should be in the COO’s job description. If you need someone to help grow the company through strategic marketing, then say so!

I recommend: With Descriptions Now software, you get a job description wizard, more than 3,700 prewritten and customizable descriptions, and a great Q&A section to make sure you’re ADA-compliant. Go to Business Balls for some great description tips and samples.  Culpepper is another site offering customizable descriptions, law-compliant, and even small-biz-specific options. Writing a job description has never been so easy!

Hire a professional recruiting firm


Now that it’s time to hire someone for a position so influential to your company’s success, you might want to bring in the professionals to recruit, screen, and assist you in finding that second-in-command material.

I recommend: Go to Gevity HR to take advantage of their hiring expertise, including pre-employment screenings, background checks, and whatever else you need to ensure you’re bringing in the right person. Another great Web site is the Small Business Recruiting Solutions, which offers recruiting / consulting services to small businesses, especially those companies with only 10-50 employees.

Consult someone who’s been there and done that


Who better to advise you on what to look for, and what to look OUT for, than a former executive himself?

I recommend: Next stop: SCORE (Service Corps of Retired Executives). Simply type the subject into their “Ask SCORE for Business Advice,” and presto! – you’ll be put in touch with an expert who will show you the ropes, for free.

Pay a fair salary


Don’t think that just because you’re a small business, you can get by with paying your top person peanuts. The old adage “You get what you pay for” is no more appropriate than when hiring your employees.

I recommend: At Salary.com, just input your company size to determine a fair salary that your company can realistically afford. Find salary data by position, job family, geographic area, and more. Click on their “Free Trial” link at the top of the page to try it out for free. If you’re going to be hiring more than one exec, it might be wise to invest in their Small Business Executive Compensation Survey report.

Provide priceless opportunities and flexibility


The small business might not be able to compete salary-wise with the deep pockets of the corporate giants, but think in terms of the value you can offer: the freedom to do some things his own way, and flexible hours, policies, and atmosphere are incredibly attractive to today’s executive.

I recommend: At HRTools, there is a terrific Motivate, Reward, and Recognize Toolkit with many options, including a self-audit, training and development, flexible work schedules, and wellness programs. Check out the U.S. Small Business Administration (SBA) for a variety of free courses for your new COO (and you!).

Tips & Tactics
Helpful advice for making the most of this Guide

  • Communicate: Want a great COO who supports your vision? Then you have to tell her what, exactly, that vision is.
  • Be clear from the start: A COO isn’t a mind reader, so unless the person you hire has a degree in ESP, it’s up to you to spell out what you expect from her.
  • Give him a chance: Allow your COO the opportunity to handle projects on his own, take training courses, and build his skills, and you’ll be rewarded by his loyalty to you and the company.
  • Let your money do the talking: It’s not unusual for a high-level exec to receive a sign-on bonus. Bonuses give potential employees added incentive to accept the job, while demonstrating through actions that you’re confident and serious about them working for you.

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