Bum checks are the bane of many a small business. For local businesses especially, accepting checks is a service to customers that is hard to eliminate. But any business that accepts checks will ultimately be faced with some that bounce – returned for insufficient funds – and have procedures to deal with returned checks is imperative.
If yours is a retail business, take steps to avoid bad checks
Accept local checks with a preprinted name and address. Require that checks are written and signed in your presence. Don't accept third-party or post-dated checks, and verify large checks with the issuing bank.
I recommend: Telecheck,
Cross-check and
Echo all provide check verification services you can subscribe to. You might also consider
PayPal if you are an Internet business.
Contact customers who write a bad check
Nearly everyone bounces a check from time to time by mistake. Have your bookkeeper confirm with the check issuer that this wasn't a mistake. Ask for immediate replacement of the check. Make sure your sales team doesn't continue to offer products to customers who have issued checks with insufficient funds to cover them.
I recommend: Find Accounting Software can help you find software that automatically alerts all departments to trouble with a client.
Employ electronic check re-presentment
Checks go through the traditional clearing process only twice, but electronic check re-presentment gives you a third chance to get paid.
I recommend: Contact
The Electronic Payments Association (NACHA) for more information.
Consider small claims court
If the balance is small you can go to small claims court without an attorney.
I recommend: Lawguru.com offers answers to most simple questions regarding filing and collecting with small claims. Each state has its own FAQ and/or forms area on the Web for Small Claims.
Use collection agents to recoup
If you're having trouble collecting from clients, call a collections agent. Get a collection agency specialist to help you out.
I recommend: Find one at
The Association of Credit & Collection Professionals.