A business traveler I know once told me that he has a recurring nightmare in which he boards a huge airplane and finds there are only middle seats left. And they’re just 10 inches wide with a seat pitch (that space between the seat you’re in and the back of the seat in front of you) of 20 inches.
While this might sound like a horror scenario, it’s not that far from reality in today’s world of overbooked flights and tight aircraft configurations that are dictated by the airline company bean counters. Getting stuck in a knee-crunching middle seat that’s better suited to a nine-year-old is a very real concern.
1. Know the best seats on the aircraft you’re booked on.
2. Choose the best days to travel to avoid seat-crunch.
3. Use your frequent flyer status to get a better seat.
4. Get advice from the experts.
5. Work with a travel agency that has seat-search software.
The best contacts and resources to help you get it done
Check the aircraft seat configuration
When it comes to seat assignments, knowing your options is critically important. There are Web sites that will tell you everything you want to know about specific seats on virtually every type of aircraft, including which seats to avoid.
I recommend: Before you make your reservation check seating charts on
SeatGuru.com,
SeatExpert.com, or the seat maps at the
OAG (Official Airline Guide) Web site.
Tap into benefits for frequent flyers
Join a couple of frequent flyer programs if you don’t already belong. Pledge your loyalty to just a few airlines, those that fly the most extensive routes AND go where YOU need to go. Your ever-increasing mileage status will help move you into the “reserved” zone at the front of the aircraft or get those preferred seats for free that others must pay for.
I recommend: Check out airport websites for your primary departure and destination cities---who flies in and out, and how often? Visit the
airline websites of the airlines best suited for you and join their frequent flyer programs. As you rack up the mileage, you’ll improve your chances of getting a better seat too.
Take advantage of the perks of airline “soft dollar” programs
Look into your preferred airlines’ business perks programs specially designed for small-and midsize businesses. One of the big benefits is the upgrade certificates you’ll earn; use them to move out of “crunch zone” into an economy-plus, business or first class seat. Important note! By enrolling in both a frequent flyer program and a business perks program, you’ll earn points/miles both places.
I recommend: Most airlines offer benefits to business travelers. United Airlines does it through its “
PerksPlus” program. Look for Northwest’s
BizPerks, Delta’s
SkyBonus, American’s
Business ExtrAA, Continental’s
RewardOne. The discount carriers do it too: check out AirTran’s
a2B, Frontier’s
Business Travel Program (BTP) and JetBlue’s
TrueBlue frequent flyer program.
Be smart about the best days to travel
All days of the week are not created equal when it comes to business travel. Depending on the routes you most typically travel, there are times of the day and entire days to avoid because aircraft are crammed with other business travelers like you.
I recommend: For speedy air searches, use
SideStep,
Kayak, and
Mobissimo (rated best for international carriers). Check the
airline Web sites too for Internet-only specials in business and first class.
Listen to the experts
There are frequent business travelers and Web sites that will share their upgrade tricks and better-grade-of-service deals with you, usually for the price of a subscription to their newsletter.
I recommend: Subscribe to
First class Flyer by upgrade guru Matthew J. Bennett. Check out the e-mail alert newsletter at
Cheap Flights. Log on to
Flyer Talk to get advice from other travelers.
Use a travel agency that uses seat-search software
Consider turning your travel management program over to a business travel agency that has sophisticated seat assignment technology.
I recommend: Use the
ASTA (American Society of Travel Agents) site to narrow down your search for a business travel agent. At the
NBTA (National Business Travel Association)’s website, look for business travel agencies among the state-by-state list of Allied Members.