Guide to Finding a Philippines Call Center

Set service requirements for your call center in the Philippines

Do you want operators who will take inbound calls only or make outbound calls from your call center Philippines operation? Take sales orders? Provide tech support? What volume of calls are you expecting?

I recommend: BuyerZone has a checklist of call center outsourcing requirements that will help you refine your needs - fill it out and BuyerZone will send a bid back from a call center in the Philippines.

Find a call center, Philippines-based

You can get bids and negotiate directly with a local call center in the Philippines.

I recommend: eTelecare Global Solutions is a major call center, Philippines based but founded by two American management consultants. Check the member list of the Call Center Association of the Philippines for more local companies.  Or use a consultant to find you a call center in the Philippines; check Business.com's call center outsourcing consultant directory.

Find a call center in the Philippines owned by an American multinational

If working with an American company fits your comfort level, they have moved into the call center Philippines business in a big way, too.

I recommend: APAC Customer Services, a giant in customer service call centers, operates in the Philippines, as do big players Convergys and Sitel.

Negotiate your call center Philippines outsourcing deal

Pricing may be by the hour after a setup charge and rates may vary depending on whether you have shared or dedicated phone agents at your call center in the Philippines.

I recommend: Philippine call center company GlobalSky goes into detail on service level promises on its web site.