Telephone policy is a vital part of keeping any workplace organized and professional. No matter the business or its size, training employees in your company's employee policy for telephone usage is important to keep the business functioning smoothly.
A telephone use policy should apply to all employees regardless of their position. All employees should be trained to answer the phone correctly, maintain good phone etiquette, be able to handle problems on the phone and follow the company's rules for employee cell phone use. Your company's employee policy for the telephone education and training should include:
1. Learning proper business telephone policy for etiquette and language.
2. Training in telephone policies that create proper and respectful business telephone communication.
3. An education in appropriate employee telephone and cell phone usage during business hours.
Action Steps
The best contacts and resources to help you get it done
Learn telephone policies for proper telephone etiquette
All employees should receive training about the company's employee phone policy. Training should include proper phone greeting, customer courtesy, language and phone etiquette.
I recommend: Phone Pro offers customized on-site training or online courses to teach employees good phone communication skills and proper telephone policy.
The Phone Coach has a phone etiquette training video to teach employees proper employee phone usage.
Be educated about communication through the employee telephone usage policy
Employees needs to be educated to communicate with clients and customers articulately, politely, patiently and efficiently. This includes being respectful when needing to place someone on hold or transfer them and when leaving a voice mail message. Learning efficient and respectful phone communication is key to successful business practices.
I recommend: Use this guide from Shawna Schuh of
Business Graces to learn basics of phone etiquette, including the correct way to answer the phone, customer courtesy and sounding sincere to the person on the other end. Learn voice mail message etiquette with the online training course from
Business Training Works, which will teach you how to properly identify yourself and your business and leave an articulate, informative voice mail message.
Get business cell phone usage policy training
Employee cell phone usage is often necessary in the workplace. It's important to learn proper etiquette and appropriate cell phone usage methods in the workplace. Educate yourself and employees about the proper way to use a cell phone in the workplace, as well as good cell phone etiquette and usage techniques. Train employees how to handle confidential information on cell phone calls and the appropriate use of voice mail, instant messaging and cell phone email in the workplace.
I recommend: Enterprise People Solutions offers a quick online training session to teach employees business cell phone etiquette, including appropriate voice mail, email and instant messaging use, as well as handling confidentiality issues. A course from
Emily Post Business Seminars will teach employees about proper business cell phone usage.
Tips & Tactics
Helpful advice for making the most of this Guide
- Hold refresher courses for employees that have been with the company awhile to keep them updated on telephone policy changes.
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