Over two-thirds of US-based companies utilize employee feedback consultancy firms to survey their employees to measure satisfaction, develop internal policies and recruit prospects from within. A well-executed survey should help increase employee morale and loyalty. It should also offer important information needed to plan the company's future.
Employee feedback consulting companies design surveys to touch on workplace issues like benefits packages, diversity and communication. These surveys are especially helpful if your organization has undergone a drastic change, like downsizing, or has hired a new department head. They can also help pinpoint the reason behind persistent issues like low productivity. When hiring worker feedback consultants you should:
1. Look for employee feedback systems that utilize different surveying methods to obtain valuable information.
2. Use the 360-degree employee feedback assessment approach.
3. Choose employee feedback consulting firms that utilize exit interviewing to gauge employee morale and retain valuable workers.
Action Steps
The best contacts and resources to help you get it done
Hire human resources employee feedback consultancy experts to conduct employee feedback surveys
Employee feedback consultants can encourage employee feedback through a variety of methods: surveys, individual interviews, exit interviews and so on. Feedback consulting can help companies recognize and improve employee morale, which has a direct impact on the efficiency and well-being of your business. Professional surveys designed by employee feedback consultants can help human resources departments stay informed on employee opinions regarding the work environment, staff motivation and more.
I recommend: Rita Casey, Ph.D. has an employee consultancy firm that offers in-depth feedback surveys in the form of questionnaires, individual interviews, open-ended questions or a combination of these methods, to increase workplace satisfaction.
Stanard and Associates, Inc.'s top-ranked organizational and industrial psychologists can create a customized survey for your business that examines employee perception of human resources issues like job security, compensation and working conditions.
Work with employee feedback consultants to initiate 360-degree assessments
360-degree employee feedback assessments are meant to give employees the opportunity to evaluate their own skills and performance and compare their performance ratings to others. Additional feedback, drawn from upper management, direct reports, customers and vendors provides valuable information regarding employees' strengths, areas for improvement and career advancement potential.
I recommend: The Hill Group provides a 360-degree employee feedback assessment to improve the service quality of your organization.
StepStone's 360-degree feedback program distributes 360-degree assessment surveys to employees and all levels of management, analyzes the findings and provides a detailed report for review.
Consider an employee feedback system that uses exit interviews
Employee feedback consulting companies frequently conduct exit interviews to determine causes behind high employee turnover, or to implement solutions to retain valuable workers based on discussions with former employees.
I recommend: Human Systems Development provides a completely confidential employee feedback system, ensuring former employees will remain anonymous to get the most beneficial results from the exit interview process.
Nobscot Corporation's WebExit online exit interviewing system is a self-service process that is easy for human resources professionals to use. Employees present their answers through the computer and provide more honest feedback since many are more comfortable with this interviewing method.
Tips & Tactics
Helpful advice for making the most of this Guide
- To ensure survey success, it's important for organizations hiring an employee feedback consultant to let employees know about it in advance. Alert them by email through the company newsletter and on business billboards.
Related Resources from Business.com
Comments
Is any content on this page inappropriate? To let us know, please 
