Find licensed customs brokers and freight forwarders quickly

Although there are tons of customs brokers and freight forwarders in the Yellow Pages of your local phone book, ensure you're using a licensed customs broker or freight forwarding company.

I recommend: Check with the National Customs Brokers and Forwarders Association of America to find licensed customs brokers and freight forwarders.

Know the rules

Keep abreast of the latest changes in customs laws in the U.S. and other countries, and don't hesitate to question your transportation intermediaries about the procedures they are following.

I recommend: Subscribe to a decent publication to monitor changes. These can include Logistics Management Magazine, The Journal of Commerce, Florida Shipper, Gulf Shipper, Pacific Shipper, Traffic World and  Lloyd's List (if you're in the UK). Also the U.S. Customs and Border Protection web site tracks any changes in U.S. Customs laws.

Know the tools

Know what tools your customs broker or freight forwarder is using to book and track your cargo. Ask him how he books cargo and what transportation companies he uses. If shipments are containerized, can he offer you less-than-containerload (LCL) service, where you share space in a container with another shipper saving thousands of dollars?

I recommend:  Customs brokers and freight forwarding services may use research tools such as The Port Import Export Reporting Service (PIERS) or a cargo tracking service such as Champ for air freight. They may also utilize links to individual ship line tracking services, such as those offered by Atlantic Container Lines and American President Lines.

Use transporter forwarders as full-service transport intermediaries

These companies can act as customs brokers and freight forwarders for international shipments as well as using their own services to ship the goods. This gives their customers the added advantage of "one-stop shopping" and being able to track their shipments online.

I recommend: Many of the more popular freight forwarding companies, such as DHL, Federal Express and UPS, can act as both customs brokers and freight forwarders for international shipments.

Choose a freight forwarding solution that fits your needs

Be aware of what customs brokers and freight forwarding services are able to do for you. In which modes of transportation do they specialize? In what countries do they practice the most business, and are they always aware of the latest changes in laws in these countries?

I recommend: Most customs brokers and freight forwarding companies list their services and tools on their web sites or in their brochures. Check out  The American Companies  or Avio International Forwarders Corp. to see what a full-service customs broker and freight forwarder can do for you.