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Guides on Customer Service

Dealing with Difficult Customers
Strategies to turn problem clients into loyal buyers
By Jenni Simcoe


Improving Customer Service
Simple steps to enhance customer satisfaction and increase customer retention
By Jennifer Baljko


Issuing Customer Refunds
How to Create a Policy for Issuing Customer Refunds
By LaRita M. Heet


Using Mystery Shopping Techniques
Hiring secret shoppers can improve your customer service and more
By Carol Smalley


Choosing a Mystery Shopping Company
Choosing a mystery shopping provider can be overwhelming. Know what to look for in a company before you begin your search.
By Marianne Hynd


Customer Service Consultants
Customer service training can boost customer satisfaction and spending alike
By Matt Alderton


Improving Internet Customer Service - Part 1
Don't Just Satisfy, Delight your Customers
By Justin Palmer


Improving Internet Customer Service - Part 2
Exceeding Customers Expectations
By Justin Palmer


Live Help Customer Service
Live help solutions resolve your customers' issues with real-time efficiency
By Marianne Cotter


Making Customer Reordering Easier
Tips to keep your customers coming back for more
By Jenni Simcoe


Dealing with Dissatisfied Customers
How to turn customer problems into opportunities
By LaRita M. Heet


Better Customer Service
Here are six steps to delivering remarkable service every time.
By Kevin Stirtz


Creating "Wow" Customer Service Experiences
How to increase customer retention, loyalty, and profits for your small business.
By Robert Moment


Improving Customer Service
Suggested Tips
By Norma Duenas


Bettter Customer Services
Customer Services, It's Not "Lip Service"
By Jim Ryan


Hispanic Customer Services In The Call Center
Reaching The Hispanic Market AND Service the Community
By Jim Ryan


Being First in Mind - customer service
How to create the First in Mind concept for your business
By Claude Beaudry

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