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  Guides to Customer Relationships
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1. Managing Customer Relationships
Increase revenue by caring for your existing customers
By Donna Fenn


2. Retaining More Customers
Develop strategies for building - and maintaining - relationships
By Frances Sharpe


3. Building Customer Loyalty
Reach out to your customers in order to retain them
By Frances Sharpe


4. Launching a Loyalty Program
Retain business with a plan for rewarding your best customers
By Matt Alderton


5. Writing an Effective Customer Newsletter
How to increase loyalty, top of mind awareness and brand recognition through customer newsletters
By Deborah Kurfiss


6. 7 Lessons on How to Be A Great Client
The secret reasons why some clients get better treatment than others, and how to be one of them.
By Rohit Bhargava


7. Collecting and Using Customer Testimonials
Touting the good word from satisfied clients can boost sales
By Diane Benson Harrington


8. CRM Consultants for Small Business
How outside experts can help your company adopt a customer-centric focus
By Constance Gustke


9. CRM Services
Could outsourcing your customer relationship management functions be better for your business?
By Jeanne Dininni


10. CRM Software
Choose software with the right features to improve customer relationship management
By Ellen Neuborne


11. CRM Software for the Real Estate Industry
If you work in real estate, CRM software solutions can streamline day-to-day tasks
By Frances Sharpe


12. Microsoft CRM
Manage customer relationships and share information for higher profits
By Beth Stackpole


13. Offering Repeat Customer Discounts
Low-cost discount programs that lead to increased business
By Toni Klym McLellan


14. Online Chat Software
With live chat software, you can build website community and enhance customer service
By Marianne Cotter


15. Online CRM Solutions
Hosted customer relationship management can make your life easier
By Constance Gustke


16. Showing Customer Appreciation
Say it with flowers, gift baskets or tickets to a game
By Linda Formichelli


17. Thanking Your Customers
Show your appreciation in order to build customer loyalty
By Matt Alderton


18. Using a Web-based Customer Help Desk
How to best utilize Internet-based customer help desks for your Web site
By LaRita Heet


19. Dealing with Dissatisfied Customers
How to turn customer problems into opportunities
By LaRita Heet


20. Finding Out What Customers Want
Research your market in order to reap its rewards
By Matt Alderton


21. Firing a Customer
When it becomes too difficult to service a customer, it may be time to give him his walking papers.
By Judy Artunian


22. Writing and Using Customer Thank You Cards
Personally thanking valued clients is a simple and powerful marketing tool
By Meagan Francis


23. Determining Your Credibility With Your Customers
How to Determine Your Credibility with your Customers
By Jason Louis


24. Making a Great First Impression with Your Customers
How to increase customer loyalty by making a great first impression.
By Kevin Stirtz


25. How do you sustain and grow your customer relationships?
The most important thing in sales and marketing is to attract and retain your most profitable business customers. In order to accomplish this feat...
By Terry H Hill





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