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1.
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Managing Customer Relationships
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Increase revenue by caring for your existing customers
By Donna Fenn
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2.
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Retaining More Customers
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Develop strategies for building - and maintaining - relationships
By Frances Sharpe
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3.
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Building Customer Loyalty
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Reach out to your customers in order to retain them
By Frances Sharpe
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4.
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Launching a Loyalty Program
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Retain business with a plan for rewarding your best customers
By Matt Alderton
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5.
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Writing an Effective Customer Newsletter
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How to increase loyalty, top of mind awareness and brand recognition through customer newsletters
By Deborah Kurfiss
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6.
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7 Lessons on How to Be A Great Client
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The secret reasons why some clients get better treatment than others, and how to be one of them.
By Rohit Bhargava
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7.
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Collecting and Using Customer Testimonials
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Touting the good word from satisfied clients can boost sales
By Diane Benson Harrington
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8.
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CRM Consultants for Small Business
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How outside experts can help your company adopt a customer-centric focus
By Constance Gustke
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9.
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CRM Services
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Could outsourcing your customer relationship management functions be better for your business?
By Jeanne Dininni
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10.
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CRM Software
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Choose software with the right features to improve customer relationship management
By Ellen Neuborne
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11.
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CRM Software for the Real Estate Industry
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If you work in real estate, CRM software solutions can streamline day-to-day tasks
By Frances Sharpe
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12.
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Microsoft CRM
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Manage customer relationships and share information for higher profits
By Beth Stackpole
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13.
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Offering Repeat Customer Discounts
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Low-cost discount programs that lead to increased business
By Toni Klym McLellan
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14.
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Online Chat Software
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With live chat software, you can build website community and enhance customer service
By Marianne Cotter
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15.
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Online CRM Solutions
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Hosted customer relationship management can make your life easier
By Constance Gustke
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16.
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Showing Customer Appreciation
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Say it with flowers, gift baskets or tickets to a game
By Linda Formichelli
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17.
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Thanking Your Customers
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Show your appreciation in order to build customer loyalty
By Matt Alderton
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18.
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Using a Web-based Customer Help Desk
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How to best utilize Internet-based customer help desks for your Web site
By LaRita Heet
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19.
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Dealing with Dissatisfied Customers
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How to turn customer problems into opportunities
By LaRita Heet
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20.
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Finding Out What Customers Want
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Research your market in order to reap its rewards
By Matt Alderton
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21.
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Firing a Customer
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When it becomes too difficult to service a customer, it may be time to give him his walking papers.
By Judy Artunian
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22.
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Writing and Using Customer Thank You Cards
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Personally thanking valued clients is a simple and powerful marketing tool
By Meagan Francis
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23.
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Determining Your Credibility With Your Customers
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How to Determine Your Credibility with your Customers
By Jason Louis
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24.
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Making a Great First Impression with Your Customers
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How to increase customer loyalty by making a great first impression.
By Kevin Stirtz
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25.
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How do you sustain and grow your customer relationships?
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The most important thing in sales and marketing is to attract and retain your most profitable business customers. In order to accomplish this feat...
By Terry H Hill
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