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Ned Averill-Snell

Guide to Creating a Flexible Office

The new worker of the 21st century needs a 21st century place to sit


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Here we go again. Once upon a time workers had offices. Then they had cubicles. Then they had desks undivided from all other desks. Then they had cubicles again. And offices again.
It seems every decade brings us a new definition of effective office design. And though some of that change is driven by marketing and fads, there's a real case to make that the nature of work has changed so much that the office must follow suit. Flextime, wireless networks, hoteling, virtual offices, and a new appreciation of the value of teaming and collaboration have made some old office planning ideas obsolete. The new office is:

1) Neither open nor closed -- instead, it has individualized work areas fostering communication where it's needed, and privacy where it's not.
2) Dynamic -- the floorplan is easily reconfigurable for new teams, visiting workers, and changes in headcount.
3) Comfortable -- in the age of the telecommuter, you must make the workplace pleasant enough to get workers out of their home offices.

Here are the most effective solutions for building a flexible office:


Action Steps
The best contacts and resources to help you get it done

Explore the possibilities


Before choosing a path, you need to understand the concepts of the new workplace, and ways different designs benefit different types of companies.

I recommend: The Whole Building Design Guide, a resource organization for the design community, offers a helpful overview of Design for the Changing Workplace. Although located in the UK, Flexibility offers a site chock full of good ideas and resources for flexible office planning. See what's percolating at the Fraunhofer Office Innovation Center (OIC) in Germany, a lab for new ways of working. Take advantage of your tax dollars at work and download the U.S. General Services Administration's report on Innovative Workplaces: Benefits and Best Practices, which includes numerous case studies you can use as blueprints for your own design.

Ask an expert


Office planning consultancies, sometimes also known as facilities planners, are adept at developing an understanding of your business needs and mapping those to a matching floorplan.

I recommend: Facilities planning consultants Office Space Planners know the nuts and bolts of the new workplace, and they work in all 50 states. Check out enterprise design consultancy Intentional Design, or ask My Office Planning Group to hook you up with a consultant or dealer from among its consortium.  Of course, who's a better expert about what your employees need than they are? Consider conducting an office survey to discover what your workers want in an office design.

Use software to try out designs


If a consultant is beyond your reach, software may help you translate what you've learned about leading-edge offices into a design for your company.

I recommend: Business graphics software SmartDraw offers facilities planning tools, including sample office floorplans to get you started. Live Interior 3D helps you design your office in three dimensions.

Shop among vendors whose products match your plans


Figure out what you need? Go buy. Can't exactly figure out what you need? Go buy -- the bigger vendors are up on modern office designs and can tell you where their products fit. Just remember that, unlike the office planning consultants, the vendors are not objective.

I recommend: Clone Cubicles sells cubicles, sure, but they also provide onsite space planning and design, and even a free service through which they crank out a design to your specifications in 48 hours or less. Biz furniture maker Herman Miller's site offers design ideas and case studies, plus Design Centers in New York, Chicago and Los Angeles where you can walk through the latest office designs while learning about their benefits; check out H.M.'s V-Wall movable wallsKnoll, another leading office furniture source, also offers leading-edge ideas for workplaces; see Knoll's Impromptu Team Areas. Ergo In Demand sells a wide variety of partitions, desks, tables and chairs, including partitions that connect by magnets so that they can easily be pulled apart and reconfigured to create instant teamrooms or new private spaces. Office supply vendor Smead offers mobile computer workstations that go wherever the work is.

Tips & Tactics
Helpful advice for making the most of this Guide

  • Modern office designs are about more than arranging desks and break rooms -- there's placement of power outlets, phone and data ports, and other infrastructure considerations. But those decisions follow, and are informed by, your overall floorplan, so that comes first. Facilities consultants can help you plan how to get services to your workers wherever you've decided to put them.
  • A common mistake is planning too little free table or desk space that's assigned to no one in particular. Such space serves as neutral territory for small meetings, hoteling space for visiting workers or contractors, and temporary space for new hires.
  • An extreme version of the flexible office is one where no one has assigned desks -- workers just plop down wherever they want to. This design can be helpful to dynamic companies, but some workers prefer to have their own little homes away from home.

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