Focus on the Basics

There are many types of computer training and software tutorials available online. Remember not to overload your employees or hard drive with unnecessary software. Stick to what they need to know to do their jobs well.

I recommend: Education Online for Computers offers free and subscription-based training in the most widely used computer software, including MS Word, PowerPoint, and Outlook.

Practice Makes Perfect

To ensure that your employees have a grasp on your business's computers and software, give them the opportunity to practice their skills (not on a customer!) and then evaluate their understanding before turning them loose.

I recommend: Check out teacherClick: Windows XP Tutorial for several Windows XP-focused practice tools, including videos, exercises, and evaluations. For other tutorials, go to teacherClick's Tutorials Selection. 

Equip your Employees

It's easy to give into the temptation of training employees on just the bare minimum to operate the computer, but don't fall victim to this mindset. They must be well equipped to do their jobs and help your clients and customers.

I recommend: Bradley University offers short references (think CliffsNotes for Computers) for both Windows and Apple systems. You simply download, print, and post near the computers. Or check out Courses on Disk for software-training courses on CD.

Stay Up on Upgrades

Computers and software are continually being updated, so you must train your employees on a consistent basis to keep up with the changes. Don't let too much pile up at once, or you'll have to invest a large chunk of time again.

I recommend: Check out Microsoft Small Business + Online Training, which offers software training for small companies who sign up (for free) on the site. Take advantage of Education Online for Computer's Free Software Training Newsletter for notification of new free computer training and tutorials every month.