Schedule call center seminars to provide agents with basic call center training

Call center seminars can be a helpful way to train new call center agents and provide refresher courses to maintain existing employees' interest and morale. Some seminars may also offer call center management training to prepare supervisors for tasks such as conflict resolution and monitoring and evaluating calls.

I recommend: Call Center Training  provides call center education seminars for professionals all over the world. Their training ranges from customer satisfaction to outbound telesales. The Call Center School's webinars provide online call center training and, once training is complete, the webinars are recorded and archived for on-demand replay.

Provide call center sales training to arm agents with sales conversion techniques

A well-rounded call center training program can help agents convert calls to sales through a series of exercises and call center resource material. Call center seminar training programs that include sales training discuss techniques like voice pitch, listening to the caller and establishing trust.

I recommend: The Florida Corporate Training Center offers a program known as the Sales Mastery Workshop, a proven system for inbound and outbound sales training. Call Center Review, Inc. provides education to help call center representatives clarify their sales goals and custom create a conversion program that works for them.

Include call center customer service training to sharpen agents' communication skills

Call center agents with excellent customer service skills make customers feel important. Experts say that more customers recall negative experiences with customer service agents than positive interactions. Call center education, therefore, should include customer service training to equip agents with the skills needed to control difficult calls with irate callers.

I recommend: Phone Pro offers both onsite and call center online training through webinars. They specialize in teaching phone etiquette skills so call center agents can handle calls more efficiently. Phone Pro's training programs energize employees, helping them enjoy and take pride in their work. Customer Focus, Inc. not only offers call center training for agents, they provide management training as well to help management inspire employee morale and provide effective feedback.