Guide to Buying Used or Refurbished Telephone Systems

Dealers who will provide the best equipment for your business at the best prices and with the best support.

By Alisa Meredith

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The secondary market is comprised of companies that purchase used and surplus equipment from end users, leasing companies and Manufacturer Authorized Distributors.

Action Steps
The best contacts and resources to help you get it done

Not all providers are equal - things to consider:

Some are brokers that have little or no inventory and offer no installation, repair or maintenance services. Others offer the same services as the Manufacturer Authorized Distributors such as one-year warranties, repairs and technical support. Several companies in the secondary market even have capability to perform component level repair on circuit cards and telephones.

I recommend: MainResource.com - my company's website
North American Association of Telecommuncations Dealers
TelecomGearOnline.com

Consider the advantages

· Cost savings - save up to 70% over new
· Late model equipment at enormous savings - equipment often hits the secondary market soon after production
· Savings on upgrades and trade-ins
· Access to a vast array of technical knowledge - in-house technicians and technical support often available
· Equipment must measure up to "like new" specs - often equipment performs better than new because manufacturer defects have been identified and remedied.
· Warranties - Many offer a one-year warranty on all equipment.
· In-house repairs - companies refurbishing the equipment they sell often offer in-house repairs with warranties of up to one year on repairs.

I recommend: MainResource.com - my company's website

Tips & Tactics
Helpful advice for making the most of this Guide

If you are under a service contract from a manufacturer, check the contract for language that controls or limits your right to purchase equipment from sources other than the contract vendor. Request a change to allow you to purchase refurbished equipment. If your current supplier will not continue your contract if you decide to purchase equipment from another vendor, ask your vendor to quote remanufactured and/or used equipment.
When purchasing equipment on the secondary market, make sure that the revision level will function properly with your existing system. A good secondary market vendor will be able to confirm this for you.
Ask potential secondary dealers how much inventory they stock, as well as what installation, repair, technical support and maintenance services they offer.
Check to see if the dealer offers a warranty (these generally range from one month to one year) and if they offer advance replacement service. In that case, if equipment malfunctions, they will ship a replacement to you right away.

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