Is your company First in Mind when customers are looking for a product that you sell?
No, why not?
It starts with great Customer Service.
How's yours?
On a scale from 1 to 10 (1 being poor and 10 excellent) how would you rate your customer service:
1. Pleasant to deal with?
2. They make me feel like someone?
3. If they don't have it they will find it for me?
4. Ease of doing business?
5. They care about me?
Would you agree with me that customer service in North America is not what it used to be? I wonder why?
Why can't we buy something and get a pleasant experience?
It's not hard.
If you own a business in Georgia give me a call, I've got a powerful team workshop that deals with Customer Service, creating the WOW experience.
Action Steps
The best contacts and resources to help you get it done
Customer Service creating a WOW experience
A 2 hour workshop to help your company create a WOW experience for your clients and to help you become First In Mind in your customers eyes.
I recommend: www.actioncoaching.com/claudebeaudry
Customer Service First in Mind
Visit 10 companies and find out what you like and dislike about their customer service, and guess what?
Implement what you have learned. It's that simple.
Do you have the right employees?
Have you done a behavioral profile to find out if they like what they are doing?
If not, why not? Investment is less than $75 per employee.
I recommend: www.actioncoaching.com/claudebeaudry
Tips & Tactics
Helpful advice for making the most of this Guide
- Find out why customers like to deal with your business.
Implement an "Ease to do Business" process.
Be nice to people, it doesn't take much.
Choose your attitude.
Do you have an "Above the Line" culture in your business?
www.actioncoaching.com/claudebeaudry
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