Banking courses help bank tellers better play their important role as the face, voice and hands of a bank. Banking classes in customer service, security and money handling can be offered to tellers as:
1. In-house banker education and training programs.
2. Online banking classes.
3. Seminar style banking courses.
Banker education and training classes are used to educate new employees about the bank’s protocols, rules and expectations. They can also be used as functional training courses for bankers and tellers. When setting up these on-site banking courses you will want to develop a standardized curriculum that all tellers must complete in order to work for you.
When selecting online banking education programs or banking seminars for your tellers make sure you follow these steps:
1. Select a banking seminar that makes sense for your tellers' job description.
2. Select a delivery method that is practical for your bank.
3. Select banking classes for your tellers that are within your bank's employee education budget.
Action Steps
The best contacts and resources to help you get it done
Identify banking courses that deal with money handling
One of the primary duties of a bank teller is money handling. Therefore, your tellers need to have at least a basic course in money handling.
I recommend: Both
Renton Technical College and
BVS offer online courses for bank tellers on a variety of topics including money handling and customer service.
Protect your staff with a banking seminar in security issues for banks
Security is a huge issue now with all financial institutions. Since your tellers are on the front line, so to speak, they need to know how to handle dangerous situations, as well as how to handle document security issues.
I recommend: Bank Security Training is a DVD course that can help you to meet FDIC Regulation 326.
The National Association for Bank Security offers off-site seminars, computer courses and on-site training seminars.
Enroll your tellers in banking seminars for customer service
Customer service is a key skill that tellers need to develop. Fortunately there are a lot of great, low cost customer service courses and seminars they can take.
I recommend: The American Management Association offers a well-respected course in customer services, as does the
Independent Community Bankers of America.
Tips & Tactics
Helpful advice for making the most of this Guide
- Bank training courses are a great way to improve employee job satisfaction and lower turnover rate.
The official source of Banker Education and Training for Tellers is
the Banker Education and Training page at Business.com
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