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Shara Karasic, Work.com Community Manager

Guide to Advanced Twitter Search to Build Your B2B Brand

Maximize Twitter use by connecting with your B2B customers


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If you're a B2B brand and just getting started on Twitter, you may feel a little overwhelmed. You want to engage customers and provide useful info to them, but where are they and what are they talking about? Search Twitter to gain a real-time window into what your customers say and need. Using that info, you can create ongoing and robust relationships with them, glean insights, and help provide them with useful products and services.

Action Steps
The best contacts and resources to help you get it done

Start with a simple search


The easiest way to begin is to go to search.twitter.com and search on your main keywords. First search on general terms like "B2B", and then search on your industry (ex. "supply chain").

I recommend: Search Twitter at: search.twitter.com.

Use advanced Twitter search to find keywords and hashtags


From the main search page, click on the "Advanced Search" link for a more detailed search.

I recommend: From the Advanced Twitter Search page, you can search on exact phrases, any words, none of these words, various languages, and particular hashtags. A hashtag is a keyword preceded by the "#" sign that is added to a tweet, and is often used to tag tweets at a conference or to spread Twitter memes such as #followfriday, which suggests Twitterers to follow. Try searching on the "B2B" hashtag, where you may find tweets from various B2B marketers.

Find tweets to, from, and about people


Search on tweets to and from specific individuals in the people section - this will help you reach out and create relationships.

I recommend: Search for all the tweets to your competitor, so you can assess the depth of their Twitter relationships.

Find tweets from a particular place


Search on tweets near places - combine the places search with keyword search for a powerful tool.

I recommend: View the results for "b2b marketing" in San Francisco.

Find tweets from a particular date


Search on tweets from certain dates - combine the dates search with keyword search for a powerful tool.

I recommend: The date search seems a little buggy - play around with it and see what kind of results you get.

Find tweets with a positive or negative attitude or asking a question


Yes, you can actually find tweets with a positive attitude, a negative attitude, or tweets that ask a question. Question tweets can be especially useful to gain insight into what your potential customers want to know.

I recommend: Ever wondered what B2B questions people are asking on Twitter? Wonder no longer.

Search on tweets containing links


Combined with any of the searches above, you can also search on tweets that have a link.

I recommend: See what people talking about B2B are linking to.

Tips & Tactics
Helpful advice for making the most of this Guide

  • Play with the advanced search for awhile - not only will it help you find what you need on Twitter, you will gain more insight into how to craft your tweets to make them more discoverable.
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